Privacy Policy

Loyal To The Soil
Last updated: June 2026

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1. WHO WE ARE

Loyal To The Soil is a gardening business based in the United Kingdom. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at:

Email: loyal2thesoil_@outlook.com
Phone: +447846104193
Address: 5 Beechwood Close, Ascot, Berkshire, SL5 8QJ

2. WHAT INFORMATION WE COLLECT

We may collect the following personal information from you:

- First name and last name
- Email address
- Phone number
- Payment information (when payment processing is introduced — see Section 5)

We collect this information when you:
- Fill in a contact or enquiry form on our website
- Get in touch with us directly by phone or email
- Book or request our gardening services

3. WHY WE COLLECT YOUR INFORMATION AND OUR LEGAL BASIS

We collect and use your personal data for the following purposes:

a) To respond to your enquiries and provide quotes
Legal basis: Legitimate interests (to run and grow our business)

b) To arrange and deliver gardening services you have requested
Legal basis: Performance of a contract (or steps taken prior to entering one)

c) To send you information about our services if you have asked us to
Legal basis: Consent (you can withdraw this at any time)

d) To comply with legal or regulatory obligations
Legal basis: Legal obligation

4. HOW WE USE YOUR INFORMATION

We will only use your personal data for the purposes described above. We will never sell your data to third parties or use it for unrelated marketing without your consent.

5. PAYMENT INFORMATION

We do not currently process payments through our website. When we introduce payment processing in the future, this policy will be updated to explain how payment data is handled. Any payment processing will be carried out through a secure, reputable third-party provider and we will not store your full payment card details on our systems.

6. WHO WE SHARE YOUR DATA WITH

We do not sell or rent your personal data. We may share it only in the following limited circumstances:

- With trusted service providers (such as website hosting or email platforms) who process data on our behalf and are bound by data protection obligations
- If required to do so by law or a regulatory authority
- To protect the rights, property, or safety of Loyal To The Soil or others

7. HOW LONG WE KEEP YOUR DATA

We will keep your personal data only for as long as necessary for the purposes it was collected:

- Enquiry data: up to 12 months if no contract is entered into
- Customer and contract records: up to 6 years after the end of our business relationship (for legal and tax purposes)
- Marketing consent records: until you withdraw consent

8. YOUR RIGHTS

Under UK GDPR, you have the following rights regarding your personal data:

- The right to access — you can request a copy of the data we hold about you
- The right to rectification — you can ask us to correct inaccurate or incomplete data
- The right to erasure — you can ask us to delete your data in certain circumstances
- The right to restrict processing — you can ask us to limit how we use your data
- The right to object — you can object to us processing your data based on legitimate interests
- The right to withdraw consent — where processing is based on consent, you can withdraw it at any time
- The right to data portability — you can request your data in a portable format in certain cases

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month.

9. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies or similar technologies to help it function and to understand how visitors use it. If you would like more information about the cookies our website uses, please contact us. You can control cookies through your browser settings at any time.

10. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. When we do, we will update the date at the top of this document. We encourage you to review this policy periodically.

12. HOW TO COMPLAIN

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

Website: www.ico.org.uk
Phone: 0303 123 1113

We would, however, appreciate the chance to address your concerns directly before you contact the ICO, so please get in touch with us first.